Privacy policy
Refund Policy
At Mahal, we want you and your little ones to be completely happy with your purchase. If you are not satisfied with your order, we offer a 07-day refund policy on eligible items. Please read the details below:
Eligibility for Refunds:
-
Items must be unused and in their original packaging.
-
Refund requests must be made within 07 days of receiving your order.
-
We cannot accept returns or issue refunds for personalized or final sale items.
How to Request a Refund:
-
Contact us at storewayofficial@gmail.com with your order number and the reason for your return.
-
We will provide instructions on how to return your item to us.
-
Once we receive the returned item, we will process your refund within 5-7 business days.
Refund Process:
-
The refund will be issued to the original payment method used during the purchase.
-
Shipping fees are non-refundable, and the cost of return shipping will be the customer's responsibility, unless the product is defective or incorrect.
Defective or Damaged Items:
-
If your toy arrives damaged or defective, please contact us within 7 days of delivery.
-
We will either offer a replacement or a full refund for defective items.